Return & Refund Policy


THE FOLLOWING RETURN POLICY APPLIES TO GENERAL ONLINE PURCHASES MADE THROUGH RETROTRESS.COM

Our return policy lasts 7 days.

If 7 days have gone by since your purchase. unfortunately, we can’t offer you a refund or exchange.

All items must be returned in their original condition; unused, unopened, including packaging. We cannot accept items that have been worn or altered. The customer is responsible for any return costs. Kindly contact us via email before sending out the parcel for faster and better customer service. Customer Service Email: retrotresscs@gmail.com. 

 DAMAGED, DEFECTIVE OR WRONG ITEMS

We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of defective or wrong items, please contact customer service via e-mail retrotresscs@gmail.com.  within 7 days business days of delivery and provide the nature of the defect. Any claims made after 7 business days will NOT be accepted.

If a damaged item is received due to rough delivery, retrotress.com  is not liable for these damages, and claims need to be made with the carrier company. In a case of a Manufacturer defective item or a wrong item sent to you, please contact our customer service team and they will be happy to assist you!

WHAT IS A MANUFACTURER DEFECTIVE ITEM/ HOW DO I MAKE A CLAIM?

  • “Manufacturer Defect” is defined as a frailty or shortcoming in a product resulting from a departure from its design specifications during production.
  • You must notify dasamoashop.com about defective or wrong items within 7 days  business days of delivery.
  • Email us the invoice number, contact information, and a list of defective items.
  • For each item you must submit a photo of the defective item and its packaging materials and describe the damage that has occurred. Damages without accompanying documentation are not accepted.
  • Please keep the shipment packaging in case of inspection by the shipping company.
  • Once we have received the claim from you, along with the product images, our customer representative will inspect your order and contact you
    7 days business days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at retrotresscs@gmail.com.